For orders within New Zealand
All orders are shipped via Castle Parcels or Post Haste Couriers and are expected to be delivered 2 working days after dispatch. Rural Delivery addresses are handled by your local RD courier and may incur a delay.
Orders outside of New Zealand
All orders exported from New Zealand are shipped with New Zealand Post using the EMS worldwide courier, the package will be delivered to you by your local EMS partner (e.g. Auspost in Australia) orders are expected to be delivered in 2 - 6 working days
Express delivery is available on request but will incur an additional cost. Contact us prior to ordering for more information.
We make all goods to order so they fit your exact needs. As the goods are only made once your order is confirmed our expected dispatch time is 7-10 days.
Should we need to delay your order for any reason we will inform you ASAP and keep you updated on when we expect to get your order on its way to you.
As we make each product to order we cannot cancel the order once production has begun. Production of custom build fittings won’t begin until full payment has been received.
We provide a 5-year warranty on all our goods and this covers faults in manufacturing and wear and tear. it does not cover malicious damage or vandalism of our product.
There is a 20% re-stocking charge for returned items due to change of mind. This may be waived if alternative goods are purchased. Goods must be returned in as new condition. Return of funds will happen after the goods have been returned and inspected, Heritage Bathware is not responsible for the cost of returning the goods.
Faulty goods are to be reported by email to firstname.lastname@example.org and replacement fittings will be sent out. The warranty is limited to the supply of replacement items.
Any items that you find are not fit for purpose after installing them can be returned for a 100% refund, the goods must be returned in new condition and will be inspected by Heritage Bathware before the refund is issued. Heritage Bathware must be informed and agree to the return of goods before any funds will be returned.
Export Tax Information
All goods are made by hand in Christchurch, New Zealand. As such any order placed for delivery outside of New Zealand counts as an export order and as such is not subject to tax at the time of purchase. Once the goods arrive at the border of your country they may incur your local tax (e.g. VAT in the UK) these charges are not the responsibility of Heritage Bathware and are payable by the customer who purchased the goods. Any import duties are payable direct to your countries Customs department and they reserve the right to charge a processing fee.
Orders delivered within New Zealand are subject to the standard 15% GST which will be charged at the time of purchase.
Our website uses your IP address location to calculate tax requirements, if you think you may have been charged tax by mistake please let us know and we will work with you to fix this.
While we display orders in a selection of currencies all orders will be charged in New Zealand Dollars (NZD$) by our bank ANZ.
Statement of Operation
Heritage Bathware Ltd is a registered business of New Zealand. Incorporated on the 31st of March 2011, Company number 3330350, NZ business number 9429031165433.
Company directors – Michael Brown & Phyllis Brown
Office & Factory -
631 shands Road, RD 6, Christchurch 7676 New Zealand
PO Box –
PO Box 33382, Barrington Mall, Barrington, Christchurch, 8244, New Zealand
Other Registered Office – (accountant)
Taurus Group Limited, Level 1, 22 Foster Street, Addington, Christchurch, 8011, New Zealand